How Business Brain Works

From first conversation to a living, breathing knowledge base — here's the journey

No Long Setup Phase. Useful From Day One.

Business Brain isn’t a project that takes months to deliver value. We start with a discovery conversation, build your blueprint, and your team is using the system within days. Every interaction adds knowledge — so it gets more valuable the more you use it.

Your Journey with Business Brain

1. Discovery

We learn how your business works — team structure, who knows what, what processes matter most. This gives us a blueprint.

2. Setup

Your dedicated instance goes live. We import existing documents and configure departments, roles and permissions.

3. Capture

Your team starts using the Knowledge Wizard and Quick Add. We manage the onboarding process with task assignments and nudges.

4. Thrive

Staff use AI Chat daily. The knowledge base grows from real questions. Reviews keep everything accurate and current.

Discovery — Understanding Your Business

It starts with a conversation. We need to understand your business before we can help capture its knowledge.

We’ll ask about your team structure, identify the key people whose knowledge matters most, and understand which processes cause the biggest headaches when someone is unavailable.

The output is your Business Brain Blueprint — a clear picture of what knowledge needs capturing, who holds it, and the priority order for getting it documented.

Discovery — Understanding Your Business

It starts with a conversation. We need to understand your business before we can help capture its knowledge.

We’ll ask about your team structure, identify the key people whose knowledge matters most, and understand which processes cause the biggest headaches when someone is unavailable.

The output is your Business Brain Blueprint — a clear picture of what knowledge needs capturing, who holds it, and the priority order for getting it documented.

Setup — Your Dedicated Instance

Your Business Brain gets its own isolated environment — your data never mixes with anyone else’s. We configure it based on your blueprint.

Already have documentation? We import it. PDFs, Word documents, spreadsheets — the AI structures everything, identifies what’s current, and flags what needs review.

When Sarah in operations first logs in, the Brain already knows her role and starts capturing her knowledge immediately.

Setup — Your Dedicated Instance

Your Business Brain gets its own isolated environment — your data never mixes with anyone else’s. We configure it based on your blueprint.

Already have documentation? We import it. PDFs, Word documents, spreadsheets — the AI structures everything, identifies what’s current, and flags what needs review.

When Sarah in operations first logs in, the Brain already knows her role and starts capturing her knowledge immediately.

Capture — Your Team Contributes

This is where the magic happens. Each staff member gets specific knowledge capture tasks based on their expertise. The Knowledge Wizard makes it easy — they just answer questions in their own words.

Smart email nudges keep things moving. Managers review and approve before anything goes live. The onboarding system ensures nothing gets forgotten and every team member contributes their expertise.

Most clients have their critical processes documented within the first two weeks.

Capture — Your Team Contributes

This is where the magic happens. Each staff member gets specific knowledge capture tasks based on their expertise. The Knowledge Wizard makes it easy — they just answer questions in their own words.

Smart email nudges keep things moving. Managers review and approve before anything goes live. The onboarding system ensures nothing gets forgotten and every team member contributes their expertise.

Most clients have their critical processes documented within the first two weeks.

What Happens When the Answer Isn’t There?

When someone asks a question and the knowledge base doesn’t have the answer, Business Brain doesn’t just shrug. Here’s what happens:

  1. Gap Detected — The AI identifies exactly what knowledge is missing
  2. Expert Notified — An email goes to the team member most likely to know the answer
  3. Knowledge Captured — Their answer gets added to the knowledge base
  4. User Notified — The person who asked gets confirmation their question has been answered

The knowledge base literally grows itself from real questions people ask.

Flexible Deployment — Your Choice

Cloud Hosted

We manage everything — you just use it. Hosted on our infrastructure with full support and maintenance included.

Our Servers

Hosted on our infrastructure on the Isle of Man. Your data stays on infrastructure we control, with full support.

On-Premises

Deploy locally within your own network. Complete control over your data and infrastructure for maximum security.